Career Advancement Program

Office Productivity

Build practical skills in Microsoft 365 applications and learn how to create, organize, analyze, and present information effectively in today’s workplace.

SNAP Recipients

PINACLES is provided tuition-free for SNAP recipients through sponsorship by the New York State Department of Social Services.

About the Program

Develop Practical Office Skills for Today’s Workplace

The Microsoft Office program helps participants develop the essential productivity skills used across today’s workplaces. Students will build hands-on experience with Microsoft 365 applications such as Word, Excel, and PowerPoint while learning how to create professional documents, organize and analyze information, and prepare effective presentations. The program is designed to support preparation for the Microsoft Office Specialist: Associate certification, helping participants demonstrate practical Microsoft 365 skills that can be applied in administrative, business, customer service, and office support roles.

Possible Careers

  • Administrative Assistant
  • Office Assistant
  • Administrative Coordinator
  • Data Entry Specialist
  • Receptionist
  • Customer Service Representative
  • Office Clerk
  • Records Clerk
  • Executive Assistant
  • Scheduling Coordinator
  • Accounts Payable / Receivable Assistant
  • Human Resources Assistant
  • Sales Support Assistant
  • Project Coordinator Assistant
  • Business Support Specialist
  • Virtual Administrative Assistant


Career Outlook

Microsoft Office skills remain valuable across a wide range of industries, including business, healthcare, education, government, finance, and customer service. Employers frequently look for candidates who can confidently use programs such as Word, Excel, PowerPoint, Outlook, and other office productivity tools. A Microsoft Office certification can help prepare individuals for entry-level administrative, clerical, customer service, and business support roles while also providing skills that can support future career advancement.

Fall 2026 Session
OrientationOctober 26, 2026 — Onsite
LocationQueens College Tech Incubator
Training SessionsOnline
Course MaterialsLaptop, Textbook & Training
"When the rhythm of your life is changing, so must your dance. Whether in a job or relationships, at some point take a bet on yourself and go into the unknown — where you can continue to blossom and grow into the person you were meant to be."
PINACLES program participants